Diploma in Hospitality and Tourism Management (Mandarin)

A.   Title of Course

 

Diploma in Hospitality and Tourism Management (Mandarin)

 

B.    Overview

 

The Diploma in Hospitality and Tourism Management aims to equip students with:

  1. The skills and knowledge in managing the Hospitality Industry. Students will

develop an in-depth understanding of both the front end operations and back-

end processes of the hospitality business through classroom learning or e-learning.

  1. To develop the skills and knowledge of managing the tourism business. It

provides students with a broad understanding of the operational aspects of

tourism business through in-depth studies.

 

Upon successful completion of the course, students will be awarded the Diploma in Hospitality and Tourism Management (Mandarin) by Exerceo Business International College (Exerceo). Successful students can continue their advancement in education through enrolling into Exerceo’s Higher Diploma in Hospitality and Tourism Management (Mandarin) or look forward to performing their roles as business executives in various industrial sectors

 

C.Objective

 

The Diploma in Hospitality and Tourism Management aims to equip students with:

  1.      The skills and knowledge in managing the Hospitality Industry. Students will develop an in depth understanding of both the front end operations and back-end processes of the hospitality business through classroom learning or e-learning.

  2.      To develop the skills and knowledge of managing the tourism business. It provides students with a broad understanding of the operational aspects of tourism business through in-depth studies.

D.   Course Structure

       

a. Course Outline

 

The course consists of 6 modules:

  1. Principal of Management

  2. Human Resource Management

  3. Business Communication

  4. The Global Hospitality Industry

  5. Marketing in Hospitality and Tourism Industry

  6. Housekeeping Management

 

Principle of Management

This module equips the students with the explanation of the basic theory, knowledge, skills, and techniques of management, and combines with case study to enhance student’s ability of problem analyzing and solving. The module covers the following:

  1.    Basic theory and technique of management;

ii.   History of the development of theories and ideas of management;

iii.   Basic function of management such as planning, organizing, lead, control, etc. As well as

their correlations;

iv. Basic knowledge of human resource in recruitment and training; and

v.   Theory of inspiration and method of innovation.

 

Human Resource Management

This module equip students with the basic theory and method of human resource management, and know the common procedure of human resource management in companies. The module covers the following:

Introduction to human resource management

Planning

Analysis

Recruitment and employment

Training and career development

Labour relationship and human resource management in a cross-culture environment

vii. Labour relationship and human resource management in a cross-culture environment.

 

Business Communication

This module aims to promote an understanding of key concepts of business communication as it applies to today’s organizations. Students will be exposed to the different frameworks of studying and understanding foundation of business communication and apply the step in writing process for crafting brief message for reporting and oral presentation.

 

The Global Hospitality Industry

The aim of this module is to provide students with a broad introduction into the complex world of hospitality and tourism business operations. It provides an overview of the separate functions and activities that concern managers in modern businesses. This module reflects modern concerns of hospitality and tourism business operations.

 

Marketing in Hospitality & Tourism Industry

The aim of this module is to equip students with an understanding of the principles of marketing as they apply to the industry and offers a framework for a more effective marketing strategy approach for the industry. Students will be introduced to a marketing function of the organisation and develop marketing theories from customer motivation to product development. The focus is on how organisation identify the needs of their target markets, understand the buying behaviour of their target markets, and develop a marketing mix (comprising products, price, promotion and placement) to satisfy the needs and wants of these markets. While the course has a theoretical base, practical application of the concepts of marketing to real world situations is an essential element.

 

Housekeeping Management

 

This module examines the key concepts of housekeeping management in the hospitality industry. Important topics in this module include the role of housekeeping, planning and organizing, managing inventories, safety and security of the lodging property.

 

b. Scope of Study

 

Principles, Theories, Case Studies

 

c. Delivery Mode

 

Classroom lessons, case studies and discussions 

 

d. Commencement Dates / Intakes

 

Please click to view intake dates

 

e. Course Duration

 

Full-time

Course duration is 6 months of institutional training

Maximum allowable period to complete the course is 12 months from date of course commencement

 

Part-time

Course duration is 8 months of institutional training

Maximum allowable period to complete the course is 16 months from date of course commencement. 

       

f. Class Period

    

Full-time

Monday to Friday

3 contact hrs per session, 5 sessions per week

15 contact hrs per week

Contact hours: 360 hrs

 

Part-time

2 contact hrs per session, 2 sessions per week

4 contact hrs per week

Total Contact hours: 128 hrs

 

g. Course Fees

 

Click to view course fees

 

h. Payment Mode

 

Click to view details on payment mode

Click to view details on Fees Protection Scheme (FPS)

For further information or clarification, please call our Student Support   

Services Officer at +65 6221 0603

 

i. Assessments

           

Assignments

 

j.   Assessment Methods

             

             

k.Assessment Grading Criteria

 

l.Expected Examination Results Release Date

 

Assessment results shall be released within 3 months upon completion of the last assessment.

 

m.Qualification Award

 

Diploma in Hospitality and Tourism Management (Mandarin) awarded by Exerceo Business International College

 

n.Graduation Requirements

 

Pass all module assignments

 

o.Teacher Qualifications

 

The Committee for Private Education (CPE) is duly notified on all teachers in Exerceo Business International College.  All teachers have the required qualifications. Please refer to Our Teachers list in the website for more details.

Average Teacher-Student Ratio is 1:30

Please note that the maximum number of students in the classroom is subjected to the maximum allowable seating capacity  

 

p.Progression Pathway

 

Successfully completed students may wish to further their studies through enrolling into an external university subject to meeting the minimum entry requirements set by the university

 

 E. Entry Requirements

   

Age:   Minimum 16 years old

 

Academic:   Minimum 3 passes at GCE ‘O’ level or completion of Secondary or High School 

or equivalent

 

For mature candidates who does not meet the above MER, the candidate must be

at least 21 years old with 3 years working experience

 

English Proficiency:   Pass in Chinese at GCE ’O’ or High School or equivalent

CPE注册号: 200918181G 
Valid for 4 years from 31 August 2017 to 30 August 2021

 

EduTrust Cert No: EDU-3-3149

EduTrust Award Validity Period 26-11-2019 to 25-11-2020

 

地址:

47 Beach Rd, Kheng Chiu Building, #04-00,

Singapore 189683


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