1. Refund for Withdrawal Due to Non-Delivery of Course:
Exerceo shall notify the Student within three (3) working days upon knowledge of any of the following:
a. It does not commence the Course on the Course Commencement Date;
b. It terminates the Course before the Course Commencement Date;
c. It does not complete the Course by the Course Completion Date;
d. It terminates the Course before the Course Completion Date;
e. It has not ensured that the Student meets the course entry or matriculation requirement as set by the organisation stated in Course Details within any stipulated timeline set by CPE; or
f. The Student’s Pass application is rejected by Immigration and Checkpoints Authority (ICA).
The Student shall be informed in writing of alternative study arrangements (if any), and also be entitled to a refund of the entire Course Fees and Miscellaneous Fees already paid should the Student decide to withdraw, within seven (7) working days of the above notice.
2. Refund for Withdrawal Due to Other Reasons:
If the Student withdraws from the Course for any reason other than those stated in (i) to (vi), Exerceo will, within seven (7) working days of receiving the Student’s written notice of withdrawal, refund to the Student an amount based on the refund table.
3. Refund During Cooling-Off Period:
Exerceo provides the Students with a cooling-off period of seven (7) working days after the date that the PEI- Student Contract has been signed by both parties.
The Student will be refunded the highest percentage (stated in Refund Table) of the fees already paid if the Student submits a written notice of withdrawal to the College within the cooling-off period, regardless of whether the Student has started the course or not.
4. Non-refundable Fees
The following fees are non-refundable:
a. Application fee
b. Administrative fee
c. Uniform – if uniforms have been given
d. Accommodation placement fee – if the accommodation has already been arranged
e. Airport pick-up fee – if the service has been used
f. FPS insurance fee
g. Medical insurance fee
h. Banker’s guarantee processing fee and Premium for security Deposit – if the service has been rendered
i. Course material fee
j. Examination fee / Re-assessment fee
k. Fees payable to government authorities or other external parties
l. Relevant bank charges paid by Coleman College Pte. Ltd.
m. Fees charged for administrative services (for example, late fees, re-prints of transcripts)