Dispute Resolution Policy

  1. Exerceo has a documented close-loop feedback and complaint management system in place to gather and address all feedback / complaints received (either from the public, staff, students and prospective students).

  2.  A student dispute may arise from any aspect of a student’s educational experience at Exerceo which they believe to be unfair, unjust or unreasonable

  3. Exerceo treat all grievances, disputes and appeals as our important feedback. Exerceo has staff specially assigned to manage students’ welfare, including the handling of their grievances and complaints according to our procedures. Exerceo are committed to resolving any feedback / complaint received within 21working days. If the complaint is not resolved amicably within the stipulated period by the school or if the student is not satisfied with the outcome from the school, the student may seek redress via:

  4. CPE Mediation – Arbitration Scheme; or

  5. The Small Claims Tribunals (SCT), for clear cut fee refund issues of equivalent or less than S$10,000 #; or

  6. Student’s own legal counsel

       #For amounts that exceed SGD$10,000 but is less than SGD$20,000, the claim can still proceed with SCT if both              parties consent to it in writing.

CPE  Registration Number:200918181G 
Valid: 31-8-2017 to 30-8-2021

 

EduTrust Cert No.EDU-3-3149

Validity:  26-11-2019 to 25-11-2020

 

Address:

47 Beach Rd, Kheng Chiu Building, #04-00,

Singapore 189683


Student Affairs/General Enquiries:
admin01@ebs-edu.com

​Businee Time:

Monday to Sunday 10am to 10pm
Closed on saturday

Contact us:

MS Sunny (尚老师)                94564243

MS 小钰老师                             92366153

Ms Hester(黄老师)              81077219            Mr Dean (张老师)                  85027360

MS TIAN HUI(田老师)         91540003

MS CARINA (王老师)           82611452