Dispute Resolution Policy

 

1.1 Exerceo has a documented close-loop feedback and complaint management system in place to gather and address all       feedback / complaints received (either from the public, staff, students and prospective students).

 

1.2 A student dispute may arise from any aspect of a student’s educational experience at Exerceo which they believe to          be unfair, unjust or unreasonable

1.3. Exerceo treat all grievances, disputes and appeals as our important feedback. Exerceo has staff specially assigned to         manage students’ welfare, including the handling of their grievances and complaints according to our procedures.             Exerceo are committed to resolving any feedback / complaint received within 21working days. If the complaint is           not resolved amicably within the stipulated period by the school or if the student is not satisfied with the outcome             from the school, the student may seek redress via:

 

a. CPE Mediation – Arbitration Scheme; or

b. The Small Claims Tribunals (SCT), for clear cut fee refund issues of equivalent or less than S$10,000 #; or

c. Student’s own legal counsel

    # For amounts that exceed SGD$10,000 but is less than SGD$20,000, the claim can still proceed with SCT if           both parties consent to it in writing

CPE  Registration Number: 200918181G 
Valid: 31-8-2017 to 30-8-2021

 

EduTrust Certificate Number: EDU-3-3149

Validity:  26-02-2021 to 25-02-2022

 

Address:

47 Beach Rd, Kheng Chiu Building, #04-00,

Singapore 189683


Student Support Services/General Enquiries:
admin@ebs-edu.com /

Tel:6221 0603

Opening Hours:

Monday to Sunday 10am to 10pm
Closed on Saturday and Public Holiday

Contact us:

MS Sunny              (尚老师)                94564243

MS Xiaoyu           (小钰老师)           92366153

Ms Hester            (黄老师)                81077219           

Mr Dean                (张老师)                 85027360

MS Ivy He             (何老师)                 91898708

MS Tian Hui         (田老师)                 91540003

MS Carina Wang (王老师)                  82611452