Dispute Resolution Policy

 

1.1 Exerceo has a documented close-loop feedback and complaint management system in place to gather and address all       feedback / complaints received (either from the public, staff, students and prospective students).

 

1.2 A student dispute may arise from any aspect of a student’s educational experience at Exerceo which they believe to          be unfair, unjust or unreasonable

1.3. Exerceo treat all grievances, disputes and appeals as our important feedback. Exerceo has staff specially assigned to         manage students’ welfare, including the handling of their grievances and complaints according to our procedures.             Exerceo are committed to resolving any feedback / complaint received within 21working days. If the complaint is           not resolved amicably within the stipulated period by the school or if the student is not satisfied with the outcome             from the school, the student may seek redress via:

 

a. CPE Mediation – Arbitration Scheme; or

b. The Small Claims Tribunals (SCT), for clear cut fee refund issues of equivalent or less than S$10,000 #; or

c. Student’s own legal counsel

    # For amounts that exceed SGD$10,000 but is less than SGD$20,000, the claim can still proceed with SCT if           both parties consent to it in writing