CPE  Registration Number: 200918181G 
Valid for 4 years from 31 August 2017 to 30 August 2021

 

EduTrust Cert No.EDU-3-3149

EduTrust Award Validity Period 26-11-2018 to 25-11-2019

 

Address:

47 Beach Rd, Kheng Chiu Building, #04-00,

Singapore 189683


Student Affairs/General Enquiries:
admin01@ebs-edu.com

Contact us:

MS Sunny (尚老师)                94564243

MS 小钰老师                             92366153

Ms Hester(黄老师)              81077219

Ms MIA                                      87809536

​Mr Dean (张老师)                  85027360

MS TIAN HUI(田老师)         91540003

Transfer and Withdrawal and Deferment Policies

Transfer Procedure

1.1 Exerceo allows students to transfer from a course X to another course Y within Exerceo with payment of a transfer fee. This is treated as a withdrawal from course X (refund policy will apply) and a re-enrolment with Exerceo into course Y. Exerceo may at its discretion give the re-enrolled student a discount on the course fee for Y.  The discount may be up to the un-used portion of the course fee for X.

1.2 If the student is below 18 years of age, the parent or guardian’s approval for the transfer will be required. 

1.3 A request to transfer to another course can be accepted if the student meets the admission requirements for the course he wants to transfer into, and there are  available places in that course. 

1.4 For transfers, the service target is to complete the transfer process within 4 weeks for locally developed courses and within 8 weeks for courses collaborated with external partner. 

1.5 Students are briefed on the Transfer Policy and procedure during pre-course counselling and also during orientation. Full details of these policy is available on Exerceo’s website and in Exerceo’s student handbook. The Admin Manager checks that the policy and procedures are correctly reflected in the website and other relevant documents. 

1.5 During orientation, students are informed on the implications of the status of the student pass for international students requesting a transfer as follow: 

If an international student transfers to another course, Exerceo would have to apply for a new student pass. They are warned that should ICA may reject the application for the new pass, the international student would have to return home.  

Students signed the FRM030 Pre-course Counselling Form and FRM 032 Orientation Acknowledgement Form to acknowledge their awareness of the transfer policy and procedure, including the possible implications associate to a transfer request. 

Withdrawal Procedure

1.1 Exerceo allows students to withdraw from a course in accordance with its refund policy.  

1.2 If the student is below 18 years of age, the parent or guardian’s approval for the transfer / withdrawal will be required. 

1.3 For withdrawals, the service target is to complete the process (including assessing within 4 weeks and any refund made within 7 working days from the date of the request.

1.4 Students are briefed on the Withdrawal Policy and Procedure during pre-course counselling and during student orientation.  The withdrawal policy and procedure is available in Exerceo website and student handbook. The Admin Manager shall maintain the withdrawal policy and procedure updated in the website and other relevant documents. 

1.5 During orientation, students are informed on the implications to the status of the student pass for international students who withdraw from their course.  They are informed that: 

If the international student submit a with draw request, Exerceo will needs to cancel the student pass.  Upon cancellation, the student would have 30 days to remain in Singapore. 

1.6 Students shall sign the FRM 030 Pre-course Counselling and FRM 032 Orientation Acknowledge Form to acknowledge their awareness of the withdrawal policy and procedure, including implications to Student’s Pass.

Deferment Procedure

1.1 The Admin. Staff briefed the students on the Deferment Policy and Procedure through:

  • Pre-course Counselling by Course Counsellors

  • New student orientation by Admin. staff

The Deferment Policy and Deferment Procedure can also be found in the communication channels:

a.   Student Handbook 

b.   Exerceo website and

d.   Notice Boards

1.2 The Student Support Services clearly explains the following to the student that if the request is granted:

a.The implication on the status of the Student’s Pass;

b.The need to sign a new Student Contract or an addendum to the existing Student Contact

Circumstances in which a deferment application will be granted

1.3 Deferment of course

1.3.1 Student request with reason to defer his/her course commencement date to a later intake or deferring remaining modules of the current course of study shall submit the Deferment Request Form (FRM 066) to the Admin. Department;

  • Parent / Legal guardian’s written consent is required if the student is under 18 years of age;

  • The maximum allowable period for deferment is 12 months;

  • Make known to the student that he/she is required to submit a new request if there is a further need to defer the course commencement date;

  • Request for deferment must be approved by the Principal.

1.4 Deferment of module(s)

1.4.1 Student fill-up and submit the Deferment Request Form (FRM 066) to request to defer a module or the remaining yet to complete modules of the course he/she is studying.

1.4.2 Parent / Legal guardian’s written consent is required if the student is under 18 years of age.

1.4.3 The maximum allowable period for the deferment shall be not more than 12 months or the allowable date to complete the course whichever is earlier.

1.4.4Request for deferment must be approved by the Vice Principal – Academic and then the Principal.

1.5Administrative fees for Deferment 

No administrative fee is charged for processing deferment cases.

1.6Time Frame for processing a deferment case

Exerceo shall complete the processing of deferment request within 4 weeks from the date of submission of the request by student.